CUSTOMER SUPPORT
Welcome to Black Bird Clothing's customer support. We are dedicated to providing excellent service to our customers. Whether you have questions about our products, need assistance with an order, or require further information, we are here to help. Our team is committed to ensuring your shopping experience is smooth and enjoyable.
RETURNS & FAQ
At Black Bird Clothing, we want you to be completely satisfied with your purchase. If you have any concerns about the items you've received, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that any issues are promptly addressed.
FAQ
1. What is your return policy?
At Black Bird Clothing, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer returns within 5 days from the day the product is delivered. Please ensure that the items are in their original condition, unworn, and with all tags attached. Once we receive the returned item, we will process your refund or exchange as per your preference.
For more details on how to initiate a return, please visit our Returns page or contact our customer service team.
2. How long does it take to deliver?
At Black Bird Clothing, we strive to get your items to you as quickly as possible. Once your order has been processed, it typically takes 6-7 business days for delivery. Please note that delivery times may vary depending on your location and any unforeseen shipping delays. You will receive a confirmation email with tracking details as soon as your order has been shipped, so you can monitor its journey to you.
3. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.
4. What is your exchange po?
At Black Bird Clothing, we offer an exchange policy for 5 days from the date of delivery. Exchanges are only entertained if you receive the wrong size or if an incorrect product is delivered. To be eligible for an exchange, the items must be in their original condition, unworn, and with all tags attached.
If you need to exchange an item, please contact our customer service team within the 5-day window, and we'll assist you with the process.
Do you have any questions or need assistance? We're always ready to help! send us an email at blackbirdclothess@gmail.com and we'll get back to you as soon as possible.